Tawillah Milton Luxury Retreat is committed to the protection of the personal information of its customers and other persons who may have dealings with Tawillah Milton Luxury Retreat. Tawillah Milton Luxury Retreat is governed by the Privacy Act and has put in place procedures and policies to ensure the protection of your personal information.
1. Personal Information Collected
Tawillah Milton Luxury Retreat generally collects information from you by telephone or through facsimile, website and post. The information collected includes:
- your name
- email address
- phone and facsimile numbers (for contact purposes)
The information is collected for the purposes of responding to your queries. If you provide incomplete or inaccurate information, we may be unable to respond to your enquiry.
If you consent, we may also use your personal information to keep you informed about special offers or sales offered by us Tawillah Milton Luxury Retreat. If you do not wish to receive this information, you may advise us at any time.
We sometimes use a mailing house for the purpose of forwarding information to you. The mailing house does not retain your personal information and is required to keep your details confidential.
2. Disclosure of Personal Information
Tawillah Milton Luxury Retreat treats all information held about customers as strictly confidential. Information about customers is not sold, rented or traded for any purposes. Tawillah Milton Luxury Retreat does not disclose information about you unless:
- the disclosure is required by law;
- the disclosure of the information is necessary to obtain legal or accounting advice to protect Tawillah Milton Luxury Retreat’ interests or your interests. Our solicitors and accountants are under an obligation to keep such information confidential;
- the disclosure is necessary for debt recovery functions;
- disclosure is necessary to conduct appropriate checks for credit-worthiness and for fraud;
- you have consented to our disclosing the information about you.
3. Security of Personal Information
Tawillah Milton Luxury Retreat is committed to ensuring that your personal information remains secure. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.
Tawillah Milton Luxury Retreat endeavours to ensure all information it holds is up to date and accurate. We encourage you to advise us of any changes in your personal information details held by us and we will use all reasonable efforts to keep your personal information up to date and accurate.
Where you provide your credit card details during the order process, these details are transmitted over a secure connection and accessed by us separately.
4. Access to Information
You can request Tawillah Milton Luxury Retreat to provide you with access to the personal information we hold about you at any time. You can contact Tawillah Milton Luxury Retreat either by telephone or in writing or by email. If we are unable to provide any part of the personal information we hold about you, we will let you know why.
5. Use of our Website
For statistical purposes, we collect information about the use of our website. This includes information about the number of visits to the site, what pages were viewed, the length of each visit to the site and the previous website visited. No personal details are collected as part of the statistical information.
6. Complaints Handling
If you have a complaint about the way we have handled your personal information, please contact us to discuss the complaint with our privacy officer. Alternatively, you may put the complaint in writing. We will respond to your complaint quickly. If you are not satisfied with our response to your complaint, then you may contact the Privacy Commissioner. Contact details for the Privacy Commissioner are available on the Privacy Commissioner’s website on www.privacy.gov.au.
7. Retention of Personal Information
Information about customers is indefinitely stored by us, in order that we are better equipped to serve you and keep you up to date with any new information we feel will be of interest to you. We do not pass this information onto a third party.
8. Sale of Business
If the company sells the whole or substantially all of its assets at any time, the new owner of the business will receive the personal information we hold about you for the purpose of continuing to conduct the business.